Returns and exchange policy

To ensure transparency and customer satisfaction, Harpon establishes this Returns and Exchange Policy for replacement parts and consumables sold for waterjet and laser cutting machines.

1. General conditions

Exchanges and returns are subject to prior review and must meet the criteria set out in this document.

2. Request deadline

The customer may request an exchange or return within 7 (seven) calendar days of receiving the product.

3. Exchange due to incompatibility

The company undertakes to exchange the product when the part purchased is not compatible with the customer's machine or when the specification stated does not match the item received. The part must show no signs of use, installation or damage, and must be accompanied by its original packaging.

4. Exchange due to defect

An exchange or return will be made when a manufacturing defect is found, provided the defect is confirmed by technical analysis and the product shows no signs of misuse, incorrect installation or natural wear.

5. Conditions for return

The product must be in perfect physical condition (except in cases of defect), accompanied by the invoice, in its original packaging (where applicable) and with no signs of improper use.

6. Products not eligible for exchange

Exchanges or returns will not be accepted in cases of misuse, incorrect installation, natural wear of consumables or damage caused by improper operation.

7. How to request

The customer must contact us by email or phone/WhatsApp, stating the order or invoice number, a description of the problem and evidence (photos or videos).

8. Review and response time

After receiving the information and/or the product, the review period is up to 5 (five) business days.

9. Final provisions

The company reserves the right to refuse exchanges and returns that do not meet the established criteria.